cccaDialerEntry
Each dialer entry represents an enterprise contact center application Outbound Option Dialer functional component configured on the server. The dialer component maximizes the resources in a contact center by dialing several customers per agent. The dialer component resides on the peripheral gateway (PG) server, where it does the following: - Dials customers - Reserves agents - Performs call classification - Calculates agent availability - Keeps outbound dialing at a level where the abandon rate is below the maximum allowed abandon rate The objects in the dialer entry provide information about dependent components, performance metrics and port usage.
Details
- cccaInstanceNumber
- cccaComponentIndex
Table columns
15 objects| Oid | Name | Access | Type |
|---|---|---|---|
| 1.3.6.1.4.1.9.9.473.1.3.10.1.1 | cccaDialerCampaignMgrName | readonly | InetAddressDNS |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.10 | cccaDialerCallAttemptsPerSec | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.11 | cccaDialerConfiguredPorts | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.12 | cccaDialerBusyCustomerPorts | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.13 | cccaDialerBusyReservationPorts | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.14 | cccaDialerIdlePorts | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.15 | cccaDialerBlockedPorts | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.2 | cccaDialerCampaignMgrStatus | readonly | CcaComponentStatus |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.3 | cccaDialerCtiServerAName | readonly | InetAddressDNS |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.4 | cccaDialerCtiServerBName | readonly | InetAddressDNS |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.5 | cccaDialerCtiServerStatus | readonly | CcaComponentStatus |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.6 | cccaDialerMediaRouterStatus | readonly | CcaComponentStatus |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.7 | cccaDialerQueueDepth | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.8 | cccaDialerAvgQueueTime | readonly | Gauge32 |
| 1.3.6.1.4.1.9.9.473.1.3.10.1.9 | cccaDialerTalkingAgents | readonly | Gauge32 |