CcaPeripheralType

• Base type Enumeration

The peripheral type textual convention indicates the type of peripheral device that the enterprise contact center application functional component or subcomponent is associated. The peripheral is typically a private branch exchange (PBX), automatic call distributor (ACD) or a voice response unit (VRU). 'aspect': Aspect Communications CallCenter ACD; Interface via Application Bridge (AB) or Computer Media Integration (CMI) and Real- Time Bridge (RTB). 'meridian': Nortel Meridian 1; interface via MeridianLink SCCS with MLS. 'dms100': Nortel DMS-100, DMS-500/SL-100; interface via CompuCall. 'g2': AT&T G2 ACD with 3B2 CMS. 'g3': Lucent/Avaya Definity; interface via ECS, CVLAN. 'galaxy': Rockwell Galaxy 'spectrum': Rockwell Spectrum; interface via TransactionLink. 'neax2400': NEC NEAX-2400, 7400 and APEX-7600; interface via Infolink/OAI. 'acp1000': Ericsson ACP-1000 switch; interface via ApplicationLink. 'rolm9005': Siemens Rolm-9751 CBX 'siemensHicom': Siemens Hicom 300/E; interface via CSTA CallBridge. 'ericssonMD110': Ericsson MD-110; interface via ApplicationLink CSTA Gateway. 'alcatel': Alcatel A4400; interface via CSTA-2. 'mediaRouting': The ICM/CCE Media Routing PIM provides task routing of non-voice contacts in a mixed- media contact center. 'nonVoiceAgent': The ICM/CCE Non-Voice Agent PIM integrates strickly non-voice agents into the contact center solution. 'symposium': Nortel Symposium; interface via MeridianLink Host Data Exchange (HDX) and Real-Time Data (RTD) interface. 'callManager': Cisco CallManager IP PBX (also known as Cisco Unified Communications Manager); interface via Java Telephony Application Programming Interface (JTAPI). 'acmiIPCC': Advanced Call Management Interface (ACMI) provides the interface to implement a parent/ child IP Contact Center (IPCC) (also known as Cisco Unified Contact Center Enterprise or CCE) relationship whereby the ACMI PIM in a parent IPCC (CCE) system represents a child IPCC (CCE) system as a peripheral. 'acmiCRS': Advanced Call Management Interface (ACMI) provides the interface to implement a parent/ child relationship whereby the ACMI PIM in a parent IPCC (CCE) system represents a child Cisco Customer Response Suite (CRS) (also known as Cisco Unified Contact Center Express or CCX) system as a peripheral. 'vru': A Voice Response Unit peripheral. 'softACD': Cisco SoftACD peripheral interface - this may be either the Agent Reporting Interface (ARI) or the Event Reporting Interface (ERI). 'systemIPCC': Cisco System IP Contact Center (IPCC) (also known as Cisco Unified System Contact Center Enterprise or SCCE) peripheral (typically called the Agent/IVR Controller).