CcaComponentType

• Base type Enumeration

This syntax is used to identify the type of enterprise contact center application functional component. 'router': A router provides intelligent routing of inbound contacts to contact center agents. 'logger': The logger maintains the configuration and real- time data store. 'distAW': A distributor AW or administration and data server manages configuration, historical and detail data, serving one or more reporting clients. 'pg': A peripheral gateway provides an interface to one or more peripherals, e.g. a PBX, an ACD or a VRU. 'cg': A CTI gateway is the solution integration point for desktop CTI clients. 'ctios': A CTI object server is an intelligent, scalable server for desktop CTI clients. 'campaign': The Outbound Option Campaign Manager manages an outbound dialing campaign and maintains pertinent data about outbound dialing campaigns. 'dialer': The Outbound Option Dialer places calls during an outbound dialing campaign and determines optimal usage of available telephony ports.